Unprecedented growth continues despite pandemic measures
“Our people have given everything they’ve got for a couple of years now, and especially for the past six months,” says Brendan Nolan, CEO. “It’s time to acknowledge that, show our gratitude and make it possible for all of us to take a healthy and welcome break from it all.”
“In fact, just from a square-footage perspective, had the pandemic not forced nearly all employees to work from home, we would have far outgrown our capacity here in what was our new, spacious headquarters in just two years.”
To improve efficiency, during this growth period Tohickon added 21 closers, coordinators, conveyancers, title examiners and client services associates; added an affiliate office serving Keller Williams Real Estate’s clients at its New Hope and Doylestown locations; restructured its business model; and is now transitioning to new title and settlement software.
Brendan and Gwen Damone, director of operations, recently hosted all staff across two days at the New Hope headquarters. In four groups—and carefully following pandemic protocols—the team was brought up to date on restructuring plans. They also received training in the new title and settlement communications platform, which launches April 5.
“I’m amazed and grateful that our team of talented, dedicated women and men has maintained our signature level of service—seamlessly—from their home offices,” says Nolan. “I could not be prouder of them and how smoothly they’ve handled the past challenging year.”